Caring for your Quartz Watch

Setting the day & Date
Please try not to set the day or date while the hour hand is positioned in the top half of the dial (ie between 9 and 3) as this may upset the watch’s internal calendar and cause the mechanism to jam. Always set the time/date by moving the hands in a clockwise direction.

Please ensure your watch is OFF your wrist when using the crown. This avoids undue sideways pressure on the stem/tube which could cause damage and breakage over time.

It is important – especially in hot, humid climates – to replace the watch battery quickly after your watch stops. Failing to do so, or leaving a flat battery in a movement for too long after it has stopped can allow the battery to leak and damage the movement. This can become an expensive repair.

Battery replacement can be done at our Service Centre or via a certified watch maker. In the case of waterproof watches, it is always recommended to have the watch pressure tested at the same time to ensure the movement is protected from moisture.

Some watches have partially water proof leather straps, however a massive steel or silicone strap is the better choice if your lifestyle revolves around water! Leather straps will wear at a faster rate than rubber or steel bands. This rate of wear varies depending upon environmental conditions and how the watch is worn; moisture and sweat contribute to leather degeneration.

General care
They key point is to treat your watch with care and it will function more reliably for a longer time.

Storage: Store your watch in a cool, clean, dry place away from sunlight and sources of UV to avoid degenerative damage and/or discolouration. Stationary sapphire crystal surfaces can potentially intensify sunlight/heat which may adversely affect the oils within a movement.

Magnets: Ensure your watch doesn’t come in contact with magnets as this can magnetise the movement and affect its functionality. Typical sources of magnetisation include: smart phones, iPads, magnetic bracelets, magnetic clasps on wallets & bags, loud speakers, magnetic mattress protectors and some forms of security checks when travelling.

Cleaning: To prolong the life of your watch make sure to wipe it down with a soft cloth or rinse it with fresh water after having it in salt water and, where applicable, move the turning bezel while rinsing to dislodge any trapped grit or salt particles. (NB: check the water resistance level of your watch before submersing it in water).

Service and warranty

Service and maintenance
Always refer to the instruction manual for your watch to ascertain the specific service requirements. As a general rule, ensure your watch is always water tight (unless it is a non-water resistant watch). This can be done via a pressure test when you have the battery changed or, if you have concerns, it can be conducted independently upon request.

All reputable watch brands will offer a period of warranty on manufactory faults and issues. These issues usually come to the fore within the first 6-12 months of a watch’s life. Ensure you have warranty issues dealt with by an authorised dealer/service centre for your brand otherwise you risk voiding your warranty.

All warranty cases for Define Watches’ brands are managed via Define Watches. Simply return your watch (well packaged and protected) with a copy of the warranty card, date of purchase and completed warranty/service form (available at Address details and info can also be found on the website.

Items such as bands and user-related ‘accidents’ are not covered by warranty. If in doubt about a certain feature or function of your watch, it’s better to ask first before risking a non-warranty repair due to incorrect use.

Watches and water

Buttons, crowns and pushers
Please don’t use crowns or chronograph pushers under water – this can allow water into the case and risk damaging the watch. In the case of screw-down crowns please make sure the crown is fully screwed in before you submerge your watch in water or allow it to get wet.

Water resistance
As a guide here is a table of recommended use around water:

  • 0–3 bar (0-30m): can get wet; however keep it away from water when possible
  • 5 bar (50m): good for washing hands and splashes
  • 10 bar (100m): bathing, swimming
  • 20 bar and over (200m+): good for all water activities and diving

Watches and humidity – the real foe!
Please note all watches, even those with 100m+ water resistance, should be kept away from humid shower and spa conditions. Although these watches are water tight, they are not necessarily resistant against humid/hot air which can permeate the watch and allow moisture into the movement.

For queries or concerns please contact Define Watches, (07) 3395 7728