Reviews of our products and service helps share our customer's positive experiences with others.
Define Watches is proud to be Australia’s leading collection of German, Austrian and Swiss watch brands from independent watchmakers. Over the years some our customers have provided their testimonials of their experiences with Define Watches.
"As a nervous first time buyer of a quality watch, I was amazed by the service I received. Peter was patient and had time for all my silly questions. The watch was delivered across the world on time and was perfect. A great price, great service and a truly great watch. Thank you!"
"Had a fantastic visit to your beautiful store and it was lovely to meet Peter and his wife Lydia. You were both so helpful in aiding my wife and I on our new watch purchase. Thank you so much, it was a pleasure buying from you."
"It arrived this morning. Very pleased with it, have been looking forward to purchasing one for some time now. Exactly what I was hoping for. Your customer service -- first class. Quick response with my communications and quick service after placement of my order. There is something called 'buyers remorse'. I have none of that. It is the watch I have researched for some time and found to be my first choice."
"Thank you Peter for getting this fantastic watch for me. It was beautifully packaged with lots of extra brochures and arrived 1 day after ordering it. I look forward to dealing with you again."
"Thank you for a fantastic purchasing experience Peter. Your great service had the watch interstate and into my hands in less than 24 hours from purchase. I was concerned about being unable to see the watch "in the flesh" prior to purchase, but I can honestly say the pics of this watch do not do it justice. The watch is fantastic, with a beautifully made watch casing and crisp, clear face. The white markings against the flat black dial are particularly striking. The pairing of this watch with the dark brown vintage style leather band is a great combination. I would definitely recommend this watch to anyone considering an instrument style watch. I also very much appreciated the time Peter was willing to spend in discussing the watches - great service, thank you!"
"An amazing experience all round dealing and purchasing from Peter at Define. Shopping from interstate I probably asked way too many questions about the Sinn collection, bracelets and finishes Peter having an answer for them all along with fantastic knowledge about the brand. He also approached the factory directly on my behalf about customisation. My final choice arrived in Sydney within hours of purchasing, perfectly packed and presented. Couldn't be happier!"
"Hi, just a note to say thanks. Watch arrived today – awesome watch, excellent packaging and shipping. Much appreciated, will spread the word!"
"Peter was very professional to deal with throughout, and really went the extra mile after I had purchased my new watch by adjusting the bracelet for me - it was spot on - and even setting it to my local time, so it was ready to go straight out of the box. I look forward to many years with my new T2, and hope to add to my German watch collection with Peter's help in the future. All in all I am very impressed with the product and the service!"
"I am so impressed with Define Watches' service. My old watch died over the Christmas holidays and after reading a few reviews and calling around, I discovered that Define is the only retailer in Australia carrying the Sinn range. The Define website is so well laid out with multiple photos, which made it easy to decide on the specific watch that I wanted. I called Peter from Sydney and he arranged delivery of my order within a day, with the strap already adjusted to the my size. Well done - it's rare that an online purchase is this satisfying!"
"Dear Lydia, just a very big thank you to you and your company. I’m very happy with the service you have provided, and obviously with the watch back again and working like “clockwork”. Im very pleased to know that for future repairs for my Glashütte watches I don’t have to worry!"
"Hi Peter, I have received my 856 UTC. I have just adjusted the strap and it fits so comfortably on the wrist! It is a gorgeous watch... Many thanks for the prompt service!"
"Hello Peter, thank you - the watches arrived at my Post Office this morning. I am very grateful for the wonderful service you provide. I must say the watches look fabulous. They fit my wrist perfectly and what is more the 103 was set to the correct time, running and even more amazing the second time zone was also set exactly as I have it on my other UTC watch! How did you know? What else can I say: Nothing seems to be too much trouble to you. The care taken with packaging is quite outstanding. I would be very pleased to recommend Define Watches to anyone looking for great watches and exceptional service. I cannot speak too highly of you and your company."
"Hi Peter, the watch arrived safely on Friday. Thank you for taking such care with the packaging for shipment. I am very happy with the watch and thank you your excellent service."
"I'm very happy with my Sinn 356 Flieger. Define Watches’ customer service was absolutely first rate. Peter went the extra mile to ensure I was totally satisfied with my purchase. His professional and personalised service by phone and email was much appreciated and confidence inspiring. The shipping was super fast (next day) and the watch was packed very well. I would highly recommend Define Watches for anyone after a unique watch from a trustworthy supplier."
"I sent my 20 year old vintage Sinn 157 in for service. And what service! They didn't stop until the result (new pushers from Germany included) was perfect. Professionalism, care, and attention to detail from their watch service centre that is frankly superb. Well done guys. I wouldn't hesitate to send a watch to you, because I've seen the lengths to which you will go to look after your customers. Thanks."
"I received the watch early this morning and am actually quite shocked on how fast it got delivered considering I only ordered it at 3pm yesterday! I would like to thank you once again for the above excellent service you have provided in every aspect. The watch is absolutely beautiful. Kudos to Define Watches."
"Peter is very knowledgeable and understands the quality and calibre of the watches he sells. He was completely patient throughout the process, never pushing to close out a sale. His communication, both on the phone and via email, is effective and professional. All this took any doubt away from purchasing a watch online. I will definitely return again."
"Hi Peter, I received the Sinn 856 S this afternoon and have spent most of the evening looking at it! I love the simple clarity of the dial and it feels great on my wrist. Thanks for the excellent service – the watch was packed well and receiving it next-day Brisbane to Melbourne is great."
"Hi Peter, all in all, beautiful watch, I am very happy with it. Thank you again for your wonderful service. It has been a pleasure dealing with you and Define Watches. I would highly recommend to others."
"Wow – my reading had indicated your customer service was excellent. Certainly met that here. 🙂 Thx, pretty impressed!"
"Hi Peter, thank you so much! I received it, it is so beautiful and the size of bracelet is just perfect! And this shopping experience is superb. You are really professional! Now it is on my wrist."
"My second purchase and once again Peter was extremely helpful and the watch was even better than I had expected. Thoroughly recommend Define Watches."
"Dear Peter, just a note to let you know that the Sinn 104 watch has arrived in order. Thank you for excellent packaging that provide extra secure to the watch. Further more I would like to thank you for your personal care for choosing the band for the watch it look great."
"Hi Peter, just a quick note to thank you for your help. Yourself and Lydia provide excellent customer service, and i could not be happier with the watch - perfect size, and a very nice understated but quality look and feel, it should provide many years of good service as a daily wearer. Thanks again for the help."
"Hi Peter, watch arrived, it looks even better than I hoped, band adjustment is perfect. Thank you too for the travel case, it was unnecessary and appreciated. You are so easy to do business with and so helpful it truly wasn't expected. Again many thanks." "Hi Peter, have had the 857 for a couple of weeks now and wanted to let you know how far it has gone beyond my expectations. The slightly larger size seems to work really well. Time accuracy excellent. Last I have had Rolex watches in the past and thought one day I would return to a Submariner. No longer hold that thought. This is better I think. Much appreciation."
"We had a fantastic experience purchasing my husbands new watch. What a team, whilst my husband spent time trying on watches Lydia was happy enough to play with our sons William and James without an element of fuss. The watches truly speak for themselves and as a watch lover, every window I looked into I was amazed. Again thank you for the wonderful experience and most of all, my husband is super happy with his purchase. Regards, The Leach Family"
"Hi Peter, the watch arrived today. I love it. I just wanted to express my thanks and appreciation of your service and efficiency. It has been a pleasure purchasing my Sinn. The bracelet adjustment is perfectly sized. Many thanks, Edwin"
"Service and professionalism from Peter is second to none. He was prompt with replying to emails and next day delivery. The Sinn watches are very unique in both design and engineering and I highly recommend Define Watches. Thank you."
"Peter, I would like to thank you for the prompt delivery and excellent service of my Sinn 556i this morning. It arrived before I left for work this morning, less than 24 hours! I look forward to opening it this evening, a 40th birthday present. Thanks again, Justin"
"Just a quick note to say thanks to Lydia and Peter, the experience of purchasing watches from you is always a pleasure and I want to thank you for your flexibility and product knowledge. My latest Sinn, the 757 duochronograph is an incredible watch and I simply love the legibility of the piece. the robust and reliable Valjoux 7750 powered chronograph is a joy to operate. The timing bezel adds to the rugged allure of this watch. If you are looking to source a quality German watch backed by full manufacturer support, look no further then Define Watches."
"Hello Peter, just wanted to confirm that the watch arrived safely and was very well received. Thank you very much for the constant updates and an overall excellent purchase experience. We will definitely make Define Watches our first choice for any future purchases."
"Peter & Lydia were great and it was a smooth and easy process to purchase my new watch from Define Watches. All the questions leading up to my decision were answered promptly and helpfully even though Peter was travelling at the time and I am very happy with both the service and the watch! I'd recommend Define Watches to anyone wanting a personal and professional service for purchasing a fine watch."
"Hi Peter, the watch arrived today before lunch – thanks for such speedy service. The watch is beautiful in real life, thank you, and the extra strap you selected is just right. Thanks for your excellent service."
"Hello Lydia and Peter, the U1 was delivered safe and sound on Friday last. I must commend you both for your efficient and friendly service. The care taken in packaging was duly noted. I have a number of watches including Omega, Tag, Ball and Rolex and I must say the quality and finish of the Sinn U1 is exceptional and certainly good value for money. I can only conclude by saying that I would have no hesitation in recommending any prospective purchaser of Sinn watches to first contact Peter at Define Watches."
"Dear Peter, just to let you know I have got my watch back on my wrist where it belongs, working beautifully! Many thanks for your help Peter and your genuinely impressive customer service. Selling great watches is one thing but feeling that as a customer you are so professionally supported makes a huge difference and is highly reassuring. I can't recommend you highly enough! A testimonial I am very happy for you to use and I'll be doing my bit with word of mouth. Finally I have to say, I am very happy indeed with the watch!"
"Peter, I have received the watch. Thank you for the extra detailed information, the great price, the quick posting. Your service is exemplary - I will sing your praises to all who see this (and the other) watches! It's a stunning watch and I'm very pleased to own one of the last ones made!"
"I have received FedEx package with Sinn 556A watch. Everything appears to be very, very fine and in order. Thank you very much for your very prompt service and great delivery time. I hope that this will not be my last purchase from Define Watches. Thank you again and all the very best."
"I received the watch today, it's fantastic! The fit is perfect! I will try the leather band on tomorrow and then try to decide which to leave on! I'm looking forward to reading up on the manual and exploring all the functions. Thank you for your excellent service and advice!"
"A fantastic watch. So wonderfully finished, such a well-constructed, solid-feeling piece. Peter's customer service is also fantastic. He always supplies a great deal of information and quick responses to any queries. His packages usually arrive with a great deal of additional information and catalogs. Every transaction has been great and Peter's selection of watches is as good as his attention to his customers. A great ambassador for some great brands. "
"Dear Peter, my watch has just arrived and I wanted to thank you for your superb level of customer service and attention to detail. I am exceedingly happy with the watch and the entire purchasing transaction. The product was very well protected and I appreciate the nice touch of the inclusion of the current Sinn catalogue. I will certainly be recommending your site to colleagues and I am already eyeing off a Sinn divers watch. Thanks again. "
"I bought the Sinn U1 W in Feb 2011. Peter was very professional, knowledgeable and efficient - a pleasure to deal with. I am extremely satisfied with the watch and Peter's service. Recently the bezel required a new spring. A courtesy watch was sent to me – efficient and no fuss. I will buy my next watch from Peter."
permits. It has certainly exceeded my expectations with regards to finish and quality. The chronograph function is excellent, and the watch features the excellent legibility and robustness i was after. I am confident in using the watch in a professional capacity as well as for leisure. I am looking forward to fitting the silicone strap as well. Thank you for your excellent service as well. The watch arrived promptly, and the included literature and paraphernalia (ie: hat) are much appreciated."
"First contact was re a old Mühle watch purchase years ago in Europe. The cost for service was less than a third of what I've paid for a service on an Omega Seemaster. Recently I was looking for a good watch for sport activities and Peter's service was absolute the best I've ever experienced. He took two hours for me and explained everything about his brands - and I'm very happy with my new Sinn 756!"
"Thanks to Peter and the team for the gift certificate that I won, and for the as always flawless transaction when I used it towards a new Sinn UX GSG9 SDR. I really can't recommend Define highly enough... if you are hesitant at all about buying from them online, take my assurance you will be completely happy. The Sinn is awesome... it really doesn't get any cooler than a silicon-oil filled diver, and now I have a super-accurate quartz to set my mechanical watches from."
"Hi Peter, just wanted to thank you for the watch. It arrived on Thursday morning as predicted and I have been enjoying ever since. You advice regarding the metal strap connector was very pertinent and I thank you for that. Also your professional service and trusting nature was appreciated. I will recommend your shop if asked. Thanks again."
"Hi Peter, I have my new watch and it’s gorgeous! Adjusting the band was a breeze. Just debating whether to take one more link off as I like my watches to fit snuggly, but I’ll wear it for a day just to make sure. Thanks for all your help and the Dornblueth Regulator brochure - it was a pleasure doing business with you."
"Hi Peter, the watch has arrived and I was very impressed with how well it was packed. I have not had a good look at it yet because it is supposed to be a Christmas present. It is now wrapped it up and under the tree. But I am sure it is going to be great. Thanks for the offer to help with adjusting the strap. I will call if I get into trouble. Great experience shopping with you. I had some reservations buying a watch online but you made it very painless. Better than going into a store!"