Service & Warranty Repair

To request a service/warranty on your timepiece please download our Service/Warranty Repair Form by following the link below and save it to your hard disk.

The form is a PDF document which can be filled on-screen using Adobe Acrobat or Adobe Reader.

Please fill out at least all mandatory fields and print the form twice. Please include ONE copy per timepiece and keep a copy for your records.

Please send the watch (no need for the big original box but well protected by bubble wrap!) to:

 

Define Service
Shop 5 / 2 Quamby Plc
NOOSA QLD 4562
Phone (07) 5447 4643

 

We will respond within 24 hours to all enquiries, so please contact us and/or check your spam box/junk mail if you haven’t heard from us within 24 hours of your enquiry.

Download Service/Warranty Repair Form

If you don’t have access to a printer you can alternatively use our online form here.

 

For customers outside Australia

The following recommendations are for warranty and service shipments back to Define from countries other than Australia. These are recommendations to help expedite the job flow but please ensure to check with your local post service or courier to establish the exact shipment and customs requirements.

In general,

  • Ensure you fill out a “commercial invoice” as it is required by your post service or courier.
  • Declare the value considering that it is (in most cases) a used watch. Please contact us at [email protected] if you have any questions or need further advice.
  • Clearly note, on the paperwork, that the watch is returning for “A warranty/service repair – free of charge – and will be returned to sender after the repair has been done!”

This is important to avoid confusion or unnecessary costs with customs.

If you have any queries please contact us prior to shipment via [email protected]