Service & Warranty Repair Form

Please complete the service form with as much detail as you can so we can process your watch efficiently. You can either submit electronically via the online form below or print the form via the PDF form and include it with your watch when you send it to us (well packed in bubble wrap & no original box required- see shipping instructions)

Printable PDF form: Download Printable Form here

Online Submission form (below)

Part 1: Details of your watch

Brand:

If other:

Serial Number (see the back of your watch):

Dealer & country where your watch was purchased

Purchase Date

Reason for repair/warranty: (please describe the issue in as much detail as possible to expedite the works)

If your watch has been repaired previously, please specify the date, location and reason/result:

Would like a quote up front?
NoYes

Upload your warranty card or sales invoice to expedite your warranty or repair.

(NB: If no further works are undertaken following receipt of the analysis and quote, there will be an analysis/quote fee of $40 + $35 shipping.)

Part 2: How can we contact you?

First Name

Surame

Phone

Street address

Suburb / Town

State

Country

Postcode

Part 3: Return shipping

Is your return shipping address the same as the address above :
YesNo

Street Address

Suburb

State

Country

Postcode

Select your preferred return shipping method:
Toll PriorityExpress Post

Toll Priority: Fast and reliable but delivery address needs to be attended during business hours – good to use a work address.
Post Express: Sometimes slow but item can be picked up at the next Post Office if not at home.

Please note: Toll Priority can only be used if the delivery address is attended on the day of delivery, otherwise additional redelivery charges will apply.
The delivery address will definitely be attended

Tips for packing and shipping your watch safely:

1. To save on shipping costs, there is no need to send the original box,

To save on shipping costs, there is no need to send the original box, however, please ensure your watch is well-packed and protected with bubble wrap/similar padding.

IMPORTANT NOTICE

Please send all warranty and services cases to:

Define Service
Shop 5 / 2 Quamby Plc
NOOSA QLD 4567

2. We recommend shipping via Platinum Post or Express Post with signature on delivery or secure courier. So far we did not experience any lost items, however, you might consider extra insurance coverage as we, Define, will not be responsible for any lost or stolen items before your watch has arrived here!

Special instructions for warranty claims:

Your warranty is valid for two years from the date of purchase (Sinn 2-5 years depending on model).

Manufacturer’s warranty covers manufacturing defects during the guarantee period and does not include replacements or repairs of straps or buckles.

When claiming a repair under warranty, please forward your watch along with a copy of your warranty card (plus invoice copy if the watch has not been purchased in Australia)

General maintenance repairs and service information:

We recommend that you have your timepiece inspected every 3-4 years (or as shown in your manual if recommendation there is different) to perform routine maintenance of all mechanical parts by our authorised service centre.