Service & Warranty Repair Form

Part 1: Details of your watch

(NB: If no further works are undertaken following receipt of the analysis and quote, there will be an analysis/quote fee of $40 + $35 shipping.)


Part 2: How can we contact you?


Part 3: Return shipping

Toll Priority: Fast and reliable but delivery address needs to be attended during business hours – good to use a work address.
Post Express: Sometimes slow but item can be picked up at the next Post Office if none at home.

 

Tips for packing and shipping your watch safely:

1. To save on shipping costs, there is no need to send the original box,

To save on shipping costs, there is no need to send the original box, however, please ensure your watch is well-packed and protected with bubble wrap/similar padding.

 

IMPORTANT NOTICE

Please send all warranty and services cases to:

Define Service
Shop 5 / 2 Quamby Plc
NOOSA QLD 4567

 

2. We recommend shipping via Platinum Post or Express Post with signature on delivery or secure courier. So far we did not experience any lost items, however, you might consider extra insurance coverage as we, Define, will not be responsible for any lost or stolen items before your watch has arrived here!

 

Special instructions for warranty claims:

Your warranty is valid for two years from the date of purchase (Sinn 2-5 years depending on model).

Manufacturer’s warranty covers manufacturing defects during the guarantee period and does not include replacements or repairs of straps or buckles.

When claiming a repair under warranty, please forward your watch along with a copy of your warranty card (plus invoice copy if the watch has not been purchased in Australia)

 

General maintenance repairs and service information:

We recommend that you have your timepiece inspected every 3-4 years (or as shown in your manual if recommendation there is different) to perform routine maintenance of all mechanical parts by our authorised service centre.