Safe, Secure & Authentic

Safe and Secure
We know that the most important thing when you buy from us is that your details are safe. We want you to feel comfortable with every click and confident when it comes to payment. That’s why we use the very latest SSL encryption and authentication from Trustwave, considered the most trusted mark of security on the Internet today. And all payments are made using sage pay who, at Level 1, meets the highest requirements of the Payment Card Industry Data Security Standard. Every time you send us some information a unique key is created that only we can decode, so you can be sure that only Define Watches receives any information that you send. Trustwave also authenticates our site so you can be confident that when you visit us, it’s us that you are visiting Define Watches.

Authentic
Purchasing a watch online can be a daunting process as there are many unknowns and more than a few questionable websites. However, when you visit our Define Watches online boutique you can be assured you are dealing with the genuine article. Define Watches is the authorised dealer/agent for every brand we represent and we really couldn’t have become the market leader by selling sub-standard or counterfeit goods. Over the years we’ve built up an excellent reputation through hard work, strict quality standards and dedicated customer service. We purchase all of our products straight from the manufacturers in Germany and Switzerland and most watchmakers are known to us personally. Thanks to these personal relationships we are able to bring you the best in the watch industry. If you prefer more traditional shopping, to complement our web boutique, we also have a high street store in Noosa, on the Sunshine Coast where complete watch collections are on display and constantly updated with new releases so you are spoilt for choice. All the products we represent come with a minimum 2-year warranty and warranty and service works are conducted in our own Australian service centre located in Coffs Harbour thus giving you further peace of mind that your watch is dealt with on-shore under international manufacturers warranty to the according standards.