Define Imports places great importance on maintaining a direct relationship with each manufacturer. In this way, we can provide our customers with important product and technical information and assess their feedback in order to continually improve our service.
In many cases, the manufacturers themselves are present at product launches and customer briefings, giving clients an insider’s view into the products they select. Similarly, to reflect the special nature of the products we represent, we conduct regular VIP events and functions for both private and retail customers, because we believe that purchasing a watch does not just end at the sale.
Therefore, it should come as no surprise that the entire experience of dealing with Define Watches is as special and individual as the products we represent.