Sometimes what you’ve got isn’t quite what you were looking for. Don’t worry, we understand. What you’ve got may be too big or too small or just not you at all. We want you to be happy with your purchase.
If you’d like to talk to us about what to choose instead you can email us at firstname.lastname@example.org, call us on
(07) 5447 4643 or simply click onto our contact form.
At Define Watches we’ll happily swap your new watch for your perfect one. After all that’s why we’re here – to help complement your personal style.
Send it back
All we ask is that any products are returned within 5 working days, contained in their orginal packaging with original documentation and looked after as carefully as we send them out to you (see T&Cs). Just send the watch back to us and we’ll do the rest. We recommend that you return items using a recorded/trackable service that covers the value of the item. That way if anything happens to your return while it’s on its way to us you’ll be covered.
Finally, if you really, really don’t like your purchase and it’s a refund you’re after we’ll get this done quickly, once we receive your return. We’d love to hear from you again very soon though. As we are getting new models all the time, we’re sure we’ll have something perfect for you in the future.