Australian Service Centre

One of the major advantages Define Watches can offer its customers is an on-shore Service Centre that is authorised and qualified to conduct all warranty and service work for every brand we represent. This is a major benefit to our customers because it means that watches can be serviced in Australia at cost effective rates and with reasonable turnaround times.


When sending watches in for warranty or service repairs, please do not send the original watch box. This only adds bulk and increases the cost of shipping.  If boxes are sent, they will not be returned because the service centre has its own packaging system.

We recommend using  a 500g trackable Express Post satchel to get your watch to us at the address below. Just make sure you wrap the watch in enough bubble wrap (or similar) to protect it during transit. 

Please send all warranty and services pieces, with the appropriate form (downloadable under warranty & service section) to:

Define Service
Shop 5 / 2 Quamby Plc

or contact
Phone (07) 5447 4643


We are an authorised Australian service centre for both major and niche watch brands, including our brands:

  • Armin Strom
  • Benzinger
  • Botta Design
  • Bruno Söhnle
  • Dornblüth & Sohn
  • Fortis
  • Habring2
  • Hanhart
  • Hentschel
  • Lehmann
  • MeisterSinger
  • Moritz Grossmann
  • Mühle-Glashütte
  • Sinn